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Privacy Policy

SYNERYS Elite Grooming & SPA

Last updated: 25.11.2025

SYNERYS Elite Grooming & SPA (“we”, “our”, “us”) is committed to protecting your personal data and your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our grooming salon, book services, or interact with us through our website, social media, and communication channels.

By using our services, you agree to the terms described below.

1. Data We Collect

1.1. Personal Data Provided by You

We collect personal information only when it is necessary for providing our grooming services, ensuring safety, and improving your customer experience.

When you book an appointment or contact us, we may collect:

  • Full name
  • Email address
  • Phone number
  • Pet information (name, breed, age, weight, health conditions, behavioral notes)
  • Preferred services
  • Payment details (processed securely by third-party providers; we do not store card numbers)

 

1.2. Automatically Collected Data

When you visit our website, we may collect:

  • IP address
  • Device type
  • Browser type
  • Pages visited
  • Cookies (for website functionality and analytics)

2. How We Use Your Data

We use your data strictly for the following purposes:

  • Booking and managing grooming appointments
  • Ensuring your pet’s safety and correct service performance
  • Contacting you regarding your appointment, updates, or changes
  • Sending confirmations, reminders, and service notifications
  • Improving our services, workflow, and customer support
  • Internal analytics (non-identifiable data)
  • Marketing communication (only if you voluntarily subscribe)

We do not sell, trade, or rent your personal data.

3. Data Related to Your Pet

Grooming requires specific information to ensure safety and proper care.

We may store:

  • Pet’s medical conditions relevant to grooming
  • Grooming history
  • Behavioral notes (aggressiveness, anxiety, special handling needs)
  • Allergies and product sensitivities

     

This information is used solely to provide safe, professional, and individualized services.

4. Photography & Media

We may take photos or videos of your pet only with your permission.

If you provide consent:

  • Media may be used for our website, social media, marketing materials.
  • You can withdraw consent at any time by contacting us.
  • If consent is withdrawn, we will stop using your pet’s images in future content.

5. How We Store and Protect Your Data

We use secure systems and take all reasonable measures to protect your data against:

  • Unauthorized access
  • Loss or theft
  • Disclosure
  • Modification

Data is stored in secure software tools such as booking systems, payment processors, and encrypted communications.

Only authorized staff members have access to personal data.

6. Sharing Your Data

We may share limited personal data only with trusted third-party providers essential to our operations, such as:

  • Booking and scheduling platforms
  • Payment processors
  • Email/SMS notification services

These providers are compliant with GDPR and Swiss data protection laws (FADP).

We never share data with third parties for advertising or resale.

7. Data Retention

We keep your personal and pet-related data only as long as needed to:

  • Deliver services
  • Fulfill legal and financial requirements
  • Maintain accurate grooming history for safety reasons

     

You may request deletion of your data at any time, unless we are legally required to retain certain records.

8. Your Rights

Under GDPR and Swiss FADP, you have the right to:

  • Access your data
  • Correct inaccurate data
  • Request deletion (“right to be forgotten”)
  • Restrict processing
  • Withdraw previously given consent
  • Request data portability

     

To exercise your rights, contact us at:

📩 info@synerys.com

📍 Seestrasse 16, 8802 Kilchberg, Switzerland

9. Cookies

Our website uses cookies to:

  • Ensure basic functionality
  • Improve performance
  • Analyze traffic

You can manage cookie preferences in your browser settings.

10. Updates to This Policy

We may update this Privacy Policy when necessary. The latest version will always be available on our website with the “Last updated” date at the top.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact:

SYNERYS Elite Grooming & SPA

📍 Seestrasse 16, 8802 Kilchberg, Switzerland

📩 info@synerys.com