Last updated: 25.11.2025
These Terms & Conditions apply to all grooming services, appointments, products, and interactions between you (“Client”) and SYNERYS Elite Grooming & SPA (“we”, “our”, “us”).
By booking a grooming appointment, visiting our salon, or using the website SYNERYS.ch, you agree to the following terms.
We provide professional grooming, SPA, and care services for dogs and cats.
All services are performed by trained groomers following strict hygiene and safety standards.
The duration and final results of each treatment may vary depending on the pet’s coat condition, behavior, health, and size.
All service prices are available on SYNERYS.ch and inside the salon.
Prices may vary based on:
Payment is required immediately after the appointment.
We accept card and contactless payments.
We reserve the right to adjust prices at any time.
Appointments can be booked online, by phone, or directly in the salon.
Grooming requires specific information to ensure safety and proper care.
We may store:
This information is used solely to provide safe, professional, and individualized services.
Cancellations must be made at least 24 hours in advance.
Late cancellations or no-shows may result in a 100% service charge.
If you arrive more than 15 minutes late, your appointment may be shortened, modified, or rescheduled.
Additional fees may apply.
Clients must inform us of any relevant health or behavioral issues, including:
We reserve the right to refuse or stop a service if:
If parasites (e.g., fleas) are found, additional disinfection or treatment fees may apply.
We treat every animal with the highest level of care.
However, due to the nature of grooming, minor issues may occur, such as:
We are not responsible for complications caused by underlying health conditions, extreme matting, or behavioral issues.
The client is responsible for providing accurate information regarding the pet’s health and behavior.
With your consent, we may take photos or videos of your pet for:
You may withdraw your consent at any time, and future media usage will be discontinued.
We sell grooming products, accessories, and pet food.
Returns of unopened and unused products are accepted within 7 days with a receipt.
Due to hygiene regulations, pet food and opened products cannot be returned unless defective.
Pets may wait in our secure holding areas or grooming boxes before or after the service.
We provide water, clean bedding, light, and a safe environment.
Clients agree to:
We are not responsible for personal items lost, damaged, or left behind in the salon.
Gift cards can be used for any grooming service or retail product.
They are not redeemable for cash and are valid for 24 months from the purchase date.
We may reschedule or cancel appointments due to:
In such cases, no fees will be charged to the client.
Your personal data is processed in accordance with our Privacy Policy on SYNERYS.ch.
By booking an appointment, you consent to the collection and processing of your information as required for providing our services.
All services and agreements are governed by Swiss law.
The place of jurisdiction is Kilchberg ZH, Switzerland.
SYNERYS Elite Grooming & SPA
Seestrasse 16
8802 Kilchberg, Switzerland
Email: info@synerys.com
Website: SYNERYS.ch
